Our commitments

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Our Tourist Information Centre currently classified “category III” belongs to the network of the Tourist Information Centres of France.

For this, we are committed to:

  • Provide an easily accessible reception and information space.
  • Facilitate your procedures.
  • Give information on the local tourist offer. 
  • Display our opening hours in at least one foreign language.
  • Be open at least 120 days a year (Saturday and Sunday in the high season)
  • Reply to your emails year-round.
  • Provide a permanent reception service run by staff who speak at least one foreign language.
  • Ensure the supply of tourist maps, maps and tourist guides. 
  • Give you access to our bilingual website.
  • Give out documentation translated in at least one language :
        To all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
         Cultural, natural or leisure monuments and tourist sites which may include the indication of fees, periods and opening hours to the public, the website and telephone and postal contact details;
            Events and entertainment;
            Emergency phone numbers.
  • Update tourist information annually.
  • Post emergency telephone numbers outside.
  • Process your complaints and measure your satisfaction.
  • Have a tourist advisor available
  • Guarantee the reliability and timeliness of information on the local tourist offer.
    Update the data on the tourist offer in our geographic area of intervention.